Miorad™ · Customer Information
Frequently Asked Questions
Helpful answers about Miorad™ artistic mirrors, orders, shipping, and returns.
Products & Orders
What does Miorad™ sell?
We offer artistic mirrors and decorative wall mirrors. See the individual product pages for dimensions, finishes, materials, and intended mounting or placement.
How do I choose the right mirror?
Measure your available wall or surface area, check product dimensions and mounting instructions, and verify that the listed finish and style fit your space.
How can I contact support about my order?
Email service@miorad.com with your order number and inquiry.
Can I change or cancel an order?
Contact us promptly. We will review the request, but changes or cancellations cannot be guaranteed once processing or shipment has begun. Applicable legal rights remain unaffected.
Shipping & Delivery
How long does order processing take?
Orders are processed within 7 business days after confirmation. Business days exclude weekends and applicable public holidays.
How long is U.S. shipping?
Estimated transit time is 10–15 business days after shipment, excluding order processing. Actual delivery may vary due to carrier, customs, location, or other factors.
Will I receive tracking information?
When tracking is available, we will send shipment information to the contact details used at checkout.
What if my order is damaged or missing?
Contact support promptly with your order number and relevant photos if available. We will investigate and explain the next steps.
Returns, Payments & Privacy
What is the return window?
Contact us to request an eligible return within 30 calendar days after delivery. Please see the Return & Refund Policy for conditions and instructions.
How long does a refund take?
Approved refunds are processed within 7 business days after approval. Your bank or payment provider may need additional time to post the funds.
Which payment methods can I use?
Available payment options are shown at checkout and may differ by customer location or device.
How is my personal data handled?
Review our Privacy Policy for information about store data collection, service providers, and your privacy choices.
Business Information
For questions about your order, our decorative mirrors, or these policies, please use the contact details below.
- Brand Name
- Miorad™
- Legal Company Name
- Shenzhen Youjishi Technology Co., Ltd.
- Owner
- Li Gaojun
- Business Address
- Room C204, Tsinghua Ziguang Science & Technology Park, No. 13 Langshan Road, Songpingshan Community, Xili Subdistrict, Nanshan District, Shenzhen, China
- Customer Support Email
- service@miorad.com
- Customer Support Phone
- +86 188-1900-4896
- Customer Service Hours
- 8:00 AM – 10:00 PM Daily (China Standard Time, UTC+8)
- Website
- https://miorad.com/