Miorad™ · Customer Information
Return & Refund Policy
Clear steps for eligible returns, damaged items, and refund processing.
Return & Refund Summary
| Policy | Timeframe |
|---|---|
| Return request window | Within 30 calendar days after delivery |
| Approved refund processing | Within 7 business days after approval; payment providers may take additional time |
1. Requesting a Return
To request a return, contact service@miorad.com within 30 calendar days after delivery. Include your order number, the item you wish to return, and the reason for the request. Please wait for return instructions before sending a package.
For a standard return, items should be in substantially the same condition as received, with the original components and protective packaging where reasonably possible. This helps protect fragile mirror surfaces during transit.
2. Damaged, Defective, or Incorrect Items
If a mirror arrives damaged, defective, or different from what you ordered, contact us promptly with your order number, photos of the item, and photos of the packaging if available. Do not dispose of damaged components until we have advised you about the next steps, where reasonably practical.
We will assess the issue and provide the appropriate solution, which may include a replacement, return, or refund as required by the circumstances and applicable law.
3. Return Shipping & Packaging
Return instructions and any applicable shipping costs will be explained when your return request is reviewed. Unless otherwise required by law or agreed with us, customers may be responsible for return shipping for change-of-mind returns. Where the return results from our error or an item is defective, we will address shipping responsibilities as required by applicable law.
Fragile mirrors must be packed securely for return transit. Using the original protective packaging, when available, is recommended.
4. Refund Review & Timing
Once the return or other qualifying claim has been reviewed, we will notify you of the outcome. Approved refunds are processed within 7 business days after approval, generally to the original payment method. Banks or payment providers may require additional time for funds to appear.
Any deduction or exclusion will be explained and applied only where permitted by law and consistent with the terms disclosed at purchase.
5. Exceptions & Statutory Rights
Certain made-to-order or personalized items may have different change-of-mind return eligibility if clearly disclosed on the product page and permitted by law. These exceptions do not limit rights relating to damaged, defective, or misdescribed goods under applicable law.
If you have a concern, contact us so we can review your specific order. Nothing in this policy limits rights that cannot legally be excluded.
Business Information
For questions about your order, our decorative mirrors, or these policies, please use the contact details below.
- Brand Name
- Miorad™
- Legal Company Name
- Shenzhen Youjishi Technology Co., Ltd.
- Owner
- Li Gaojun
- Business Address
- Room C204, Tsinghua Ziguang Science & Technology Park, No. 13 Langshan Road, Songpingshan Community, Xili Subdistrict, Nanshan District, Shenzhen, China
- Customer Support Email
- service@miorad.com
- Customer Support Phone
- +86 188-1900-4896
- Customer Service Hours
- 8:00 AM – 10:00 PM Daily (China Standard Time, UTC+8)
- Website
- https://miorad.com/