1. Order Processing

Orders are processed within 7 business days after order confirmation. Processing may include payment confirmation, order review, packaging, and preparation for dispatch. We will contact you if we need additional information or if a significant issue affects your order.

2. U.S. Delivery

For U.S. orders, estimated shipping transit is 10–15 business days after the parcel is shipped. Processing time is not included in this transit estimate. Delivery times may vary due to carrier operations, address accessibility, weather, customs, public holidays, or other events outside our control.

Shipping options, costs, and any destination restrictions are displayed at checkout where applicable.

3. Tracking & Address Accuracy

When tracking is available, shipping confirmation or tracking details will be provided through the contact method used at checkout. Tracking updates may take time to appear in the carrier's system.

Please provide a complete, accurate delivery address. Contact us as soon as possible if a correction is required. We cannot guarantee an address change after dispatch.

4. Delays, Damage & Missing Deliveries

If your shipment is unusually delayed, marked delivered but not received, or arrives damaged, contact service@miorad.com with your order number. For broken or damaged mirrors, keep the original packaging and include photos if possible. We will review the matter and advise on available remedies under our policies and applicable law.

5. Customs, Taxes & Other Charges

Any applicable taxes, shipping fees, or import-related charges will be handled as described at checkout and under applicable law. Contact us before ordering if you need clarification about your destination.